Surf Travel Company

Nomad Surfers Terms & Conditions

 The reservation paid to Nomad Surfers is non refundable under any circumstance.

 

By making a reservation through Nomad Surfers for an accommodation provider, you accept and agree to their relevant payment terms for the outstanding balance, cancellation and no-show policy of that particular accommodation provider.

 

The participants yield the image rights of the pictures/videos taken while attending the camps, independently anywhere in the world, and expressly authorises Nomad Surfers to its diffusion and reproduction.

 

Payment for reservation deposit is made by credit cards through Stripe will be charged in the local currency equivalent based on the daily exchange rate. Fees and currency conversions by Stripe, banks or credit card companies in processing payments are not within the control of Nomad Surfers and are subject to exchange rate fluctuation.

 

 

 

Terms and Conditions exclusive to Junior Nomad Surf Camps for Teenagers organised by Nomad Surfers

 

Supervision

Our staff will supervise the teens during extra activities, at the surf school area and surf camp area. As soon as the teens leave the accommodation or the area of the activities without permission, it is no longer our responsibility.

 

Excursion

At some point in all excursions, children are given “free time” for shopping for souvenirs, having a snack, etc., in a designated area. During this time, not all children are with the staff. The following explains our supervision policy on excursions:

 

Always be in groups of a minimum of three children.

All children will be given emergency phone numbers.

Meeting points and times will be established and shown to the children.

The maximum amount of time between meetings will be 90 minutes.

 

If you prefer that he/she be accompanied by a monitor at all times during excursions, please indicate this preference in writing to us before the start of the Camp. If we do not receive your written instructions to the contrary, we will assume you agree with the above supervision policy.

 

Smoking and drinking alcohol

Your children are not allowed to smoke or drink alcohol at any time. This policy is reiterated very clearly to all teens on the first evening of camp. This policy applies to all children at camp, whether or not they are allowed to smoke or drink at home, and whether or not they are legally old enough to smoke or drink in the country of the camp. Should your child smoke or drink alcohol at camp, the camp monitor will contact you immediately to discuss what action he or she feels is appropriate in the specific circumstances.

 

The Camp monitor may feel that a strong warning is more appropriate, on the understanding that a second violation of the rule will result in your child being sent home, at your expense, and there will be no refund. In this case, the camp monitor will look for your support and ask that you explain the situation very clearly to your child by telephone in order that there is no misunderstanding. It is very important that you discuss this policy with your child before he or she travels to camp, in order that he/she fully understands the implications of smoking or drinking alcohol at camp.

 

Possession or use of illegal drugs

Should your child possess or use any drugs at the Camp, other than those prescribed for medical reasons, he/she will be sent home immediately at your expense, and no refund. We reserve the right to also notify the police given the seriousness of this matter.

 

Damage to property

It is important that children treat the property of the Camp and its suppliers with the greatest of care and respect. Any damages resulting from negligence, even if accidental, will be invoiced to the parents or guardians, who, as part of the booking conditions, agree to this stipulation. Where individual guilt cannot be accurately assessed, damages will be shared amongst those involved and families invoiced accordingly. If they lose the room key, they have to pay 10 € for a new one.

 

In case of vandalism, bad behaviour (not respect rules/ not respect other kids or teachers, etc.) the kids will be expelled from the camp next day without the refund for the rest of stay/ and pay the cost of broken property.

 

Insurance

All surf schools have accident insurance required by law in all countries. If anyone gets hurt while surfing they will be taken to hospital and will be treated. This is not a travel insurance so we do recommend travel insurance if travelling to another country. 

 

Making a booking with us will automatically add your email address to our subscribers list to receive further promotions.

Banana Point Surf Academy Terms & Conditions

TERMS & CONDITIONS
1. SOLID SURF HOUSE BOOKING CONDITIONS

These are the Booking Conditions applicable to holidays booked with Solid Surf House® (trading name) / Solid Holiday Services Ltd. and should therefore be read carefully. Should any part of these conditions become invalid or unenforceable this will not affect the validity of the remainder of these conditions.

2. HOLIDAY CONTRACT

Your contract is with Solid Surf House® /Solid Holiday Services Ltd. registered in Gibraltar. The person signing the booking form must read and accept these Booking Conditions by clicking accept. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group.The lead name will be responsible for the full cost of the holiday including insurance premiums, cancellations and amendment charges. No booking contract exists between Solid Surf House®/ Solid Holiday Services Ltd. and the client until the booking form has been received by Solid Surf House. Once the booking form is received there is a contract and payment obligation, starting with deposit or full payment (see prices) and cancellation policy will apply as of immediately effect. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.

General: Solid Holiday Services Ltd. holidays start and finish where stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused.

Airport transfers: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time (aprox. 1hr) at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are aprox 3 / 5 hrs prior to your flight departure from your accommodation, depending where you are.

3. PRICES

All prices are in euros and per person per week, unless otherwise is stated. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges, offers, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.

A deposit of 50% is required at the time of booking within 2 days, unless agreed differently. Once the confirmation has been dispatched, the deposit is non refundable. The final balance is due 6 weeks before the ARRIVAL date, for the Solid Surf Academy this 6 weeks. If the final payment has not been received by this date we reserve the right to treat the booking as a cancellation without refunding what has been paid already. The final balance will still be due and payment obligation still exists according our cancellation policy. Should the booking be made within 4 weeks of the arrival date the full amount is required immediately, within 24hrs.

The boat charters full payments are due 8 weeks before departure!

4. DISCOUNTS – OFFERS & VOUCHERS

Discount vouchers supplied by us are only valid for the shared rooms. The vouchers don`t apply on already made discounts/ offers. Add-on`s like: BBQ – Excursions – Insurances are excluded for discounts. Discount applies for maximum one booking week only, any extra days are charged according to the price on that moment. The vouchers are valid in the time frame that is stated on the voucher and when the booked holiday is within these dates , booked & paid. Discount bookings are non-refundable.

5. RE-SALES

Solid surf house will not accept bookings that are ment for re-selling with lower, equal or larger profits then what we offer on our website. If any of these bookings occure without giving us notice or our written approval we are able to cancel the booking at anytime and claim full compensation of the booking with the value of what has been booked with us according to our website prices. Similar bookings forthcoming out of one of our agency’s are subject to this policy. Re-sales are restricted to our own appointed agencies that we have selected.

6. AGENCIES

A travel ageny that is respresenting Solid Holiday Services Ltd. is obligated to maintain the same prices as we are offering on our website, unless agreed differently by contract. We can not be hold responsible for over-charging in anyway by a third party.

Once a booking has been confirmed by the guest through the website of Solid Surf House® /Solid Holiday Services Ltd, it is not possible to transfer this booking over to a agency – even if they under offer the price compared to our website. In such case Solid Surf House® /Solid Holiday Services Ltd keeps the right to reject the new booking of the third party at anytime.

Agencies are prohibited to under offer our prices that we maintain on our website and we have the right to cancel these bookings at any time.

7. PAYMENT

The following payment terms are applying when a booking is made.

7.1 A booking made over 6 weeks before the arrival date a minimum of 50% of the total amount has to be paid within 3 days after we send the confirmation & invoice. A booking made within 6 weeks before arrival date, 100% payment has to be paid and completed within 1 days.

7.2. A booking made between 0 to 6 weeks before the arrival date, a minimum of 100% of the total amount has to be paid within 1 days after we send the confirmation & invoice.

If there are any trouble with making the payment please inform us immediately. We offer normal bank transfer as a payment method. The guest personal preferred payment methods are not accepted or will be accepted as payment method other then the method we suggest: Bank transfer or Transferwise. We do not accept cancellations with reason that preferred payment method is not offered and T&C will apply.

8. CANCELLATION OF HOLIDAY BY SOLID SURF HOUSE GUESTS

If you are obliged to cancel your booking you should write to Solid Surf House/ Solid Holiday Services Ltd. immediately. Free cancellation is applicable within 24 hours after we received the booking form with exception of bookings made within 14 days before arrival dates. Bookings within 14 days before arrival date can not be cancelled and require 100% compensation.

After 24 Hours the following sliding scale determines the fee to reschedule your holiday:

8.1 SURF & YOGA HOUSE BALI / MOROCCO / SRI LANKA

– Cancellation over 6 weeks before arrival date – possible to reschedule your holiday for a 150,- euro fee per person. In that way your holiday is not completely lost.

– Cancellation 4 – 6 weeks before arrival date – possible to reschedule your holiday for a 200,- fee per person. In that way your holiday is not completely lost.

– Cancellation under 4 weeks before arrival date – loss of 100% of holiday cost. No reschedule possible.

8.2 SURF ACADEMY BALI / MOROCCO

– Cancellation over 16 weeks before arrival date – possible to reschedule Surf Academy Course for a 450,- euro fee per person. In that way your holiday is not completely lost.

– Cancellation 12 weeks before arrival date – possible to reschedule Surf Academy Course for a 550,- fee per person. In that way your holiday is not completely lost.

– Cancellation under 4 weeks before arrival date – loss of 100% of holiday cost. No reschedule possible.

8.3 REFUNDING & RESCHEDULING:

Solid Surf House is not able to give any refunds. Every guest is responsible for their own travel & cancellation insurances in case of loss of the holiday costs. A travel- and cancellation insurance is fully the guests responsibility.

If payment is left out we will pursuit with our international deb-collecting agency to honor the contract and agreement. All forth-coming costs are forwarded and will be calculated accordingly.

9. CANCELLATION OF HOLIDAY BY SOLID SURF HOUSE® / Solid Holiday Services Ltd.

In circumstances where we are unable to provide the holiday you have booked we will offer you the chance to re-schedule your holiday only for reasons as ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft.

Alterations to your holiday by Solid Holiday Services Ltd: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.

10. MAROKKO & BALI – SRI LANKA COMPANY

Solid Holiday Services ltd. act as the sole travel agency for the locations in Marokko and Bali and Sri Lanka. Solid Holiday Services is a registered EU company:

Address:
Solid Holiday Services Ltd. – Suite 3 2nd Floor Icom House 1/5 Irish Town – Gibraltar

The surfschool and accommodations in Marokko and Bali are independent companies and locally registered. The local companies are registered in Marokko (275 Ltd.Sarl) and Indonesia Bali (Rumah Ombak Bagus.PT/PMA), Sri Lanka (Solid Surf House Lanka Private LTD.) and function as a independent company or act as a franchise with Solid Surf House/Solid Holiday Services Ltd as their travel agent.

11. SURF GUIDING

The surf guides are not qualified instructors. They will take you to surf spots and suggest where to surf but are not in any way responsible for clients safety or for injury or death whilst surfing. Our head surf teachers are qualified instructors licensed by the ISA and own the level 1 or level 2 certificates.

12. LIABILITY & COMPLAINTS

Liability: Solid Holiday Services Ltd. accepts responsibility for ensuring the holiday you book with us is as described in the brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday.

Complaints: If you wish to make a complaint or claim whilst on holiday you must report it to the relevant supplier of the problem in question and to our Solid Holiday Services Ltd. representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.

13. HOLIDAY TERMINATION AND INDEMNITY

While staying with Solid Holiday Services Ltd., clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behavior threaten the condition of the accommodation or vehicles or seriously impair the enjoyment of other guests, Solid Holiday Services Ltd. reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.

12. INSURANCE

Everyone booking a holiday with Solid Holiday Services Ltd. must have full travel insurance & cancellation insurance. Solid Holiday Services Ltd. accepts no responsibility for loss theft or damage to persons or property during their stay.

13. EXCURSIONS

Our in advanced booked and paid excursion are non-refundable. Excursion are only subject for refund when Solid Holiday Servicese is not able to organise it due to unexpected circumstances or when the required minimum amount of participants is not reached. Solid Surf House decides if a excursion can take place or not.

 

Course:

08 WEEKS – NO FREE FLIGHT

 12 WEEKS + FREE FLIGHT**

**FREE FLIGHT

  1. Full Payment required within 7 days and receive a free ticket for the 12 week course. Only for the first 3 bookers of the 12 week course and available till three months before every starting date of the 12 week course. After the first 3 bookers or bookings within 3 months before starting date, we charge the normal fee.
  2. Only for tickets with maximum 300,- EURO  value coming from: WORLDWIDE
  3. Providing proof of ticket confirmation and bank statement.
  4. We reduce the ticket price of the total invoice price.

Normal Bookings 8 weeks or 12 weeks – NO free flight but optional split payment possible:

– Normal bookings without free flight, we require 50% deposit within 7 days – remaining payment due 1 month prior to arrival. After the 50% deposit, full payment is required no later then one month before arrival.

If you want to discuss other payment terms after the initial 25% deposit then please contact us. We are open for payment plans and proposals.

Travel Insurance

Travel Insurance is highly recommended to attend any of our camps or surf charters. You can use any travel insurance you wish although we recommend you to buy it with World Nomads Travel Insurance. This Travel Insurance Agency is also partnered with Lonely Planet, so it is cheap and reliable! You can very easily purchase it online by just clicking on the folowing link:

 

>> World Nomads Travel Insurance

 

Cancelation Insurance: This benefit provides compensation for the amount that the insured has paid for their trip in case of cancelation due to accident, illness, or death of a family member (up to the policy limit). The insurance covers your airplane tickets and the accommodation booked. Please refer to the link above for more information.

Payment Information

For this particular accommodation you are going to pay a 20% deposit to make your reservation.

Please note the original prices of this accommodation are based in EURO.

The prices you are going to see at the next step are automatically converted to our payment gateway (Australian Dollars - AUD -) based on the exchange rate with today date -Friday 29th of March 2024-

Current exchange rate is 1 AUD = 1.6540663237703 €

After you complete the booking process you will receive an email from us detailing how to pay the rest of the booking to the accommodation.

Please agree Nomad Surfers and accommodation terms and conditions, insurance and payment details.