Surf Travel Company

Nomad Surfers Terms & Conditions

Terms and conditions for all bookings (except Nomad Surf Camps teens)

 
 The reservation paid to Nomad Surfers is non refundable under any circumstance.

 

By making a reservation through Nomad Surfers for an accommodation provider, you accept and agree to their relevant payment terms for the outstanding balance, cancellation and no-show policy of that particular accommodation provider.

 

Payment for reservation deposit is made by credit cards through Stripe will be charged in the local currency equivalent based on the daily exchange rate. Fees and currency conversions by Stripe, banks or credit card companies in processing payments are not within the control of Nomad Surfers and are subject to exchange rate fluctuation.

 

 

 

Terms and Conditions exclusive to Junior Nomad Surf Camps for Teenagers organised by Nomad Surfers

 

 

The reservation deposit  paid to Nomad Surf Camps is non refundable under any circumstance.

Payment for reservation deposit is made by credit cards through Paypal or Stripe will be charged in the local currency equivalent based on the daily exchange rate. There is a 4.4% fee to pay by card. Fees and currency conversions by Stripe, Paypal, banks or credit card companies in processing payments are not within the control of Nomad Surfers and are subject to exchange rate fluctuation.

 

Payment of outstanding balance

The outstanding balance is to be paid  60 days prior to arrival by Bank Transfer, but we are a multinational company with an overseas headquarters. If you send money internationally to our account, it must arrive in its entirety, which means that the sender is responsible for all transfer fees and they cannot be split. If the amount received falls short of the value, the difference will be paid through credit card.  If the outstanding balance is not paid by this date the booking gets cancelled.

 

Cancelling some of the weeks booked

If you booked more than 1 week but decide to cancel 2nd, or 3rd  week, you will pay 30% deposit for the weeks which you are cancelling.

 

Changing dates or locations

Changing dates or locations is not allowed. Once you book a surf camp and a certain date that is the reservation.

 

Supervision

Our staff will supervise the teens during extra activities, at the surf school area and surf camp area. As soon as the teens leave the accommodation or the area of the activities without permission, it is no longer our responsibility. Parents that sign the Green pass waiver to allow their children to go out on their free time are responsible for their children while they are unaccompanied.

 

Excursion

At some point in all excursions, children are given “free time” for shopping for souvenirs, having a snack, etc., in a designated area. During this time, not all children are with the staff. The following explains our supervision policy on excursions:

 

Always be in groups of a minimum of three children.

All children will be given emergency phone numbers.

Meeting points and times will be established and shown to the children.

The maximum amount of time between meetings will be 90 minutes.

 

If you prefer that he/she be accompanied by a monitor at all times during excursions, please indicate this preference in writing to us before the start of the Camp. If we do not receive your written instructions to the contrary, we will assume you agree with the above supervision policy.

 

Smoking and drinking alcohol

Your children are not allowed to smoke or drink alcohol at any time. This policy is reiterated very clearly to all teens on the first evening of camp. This policy applies to all children at camp, whether or not they are allowed to smoke or drink at home, and whether or not they are legally old enough to smoke or drink in the country of the camp. Should your child smoke or drink alcohol at camp, the camp monitor will contact you immediately to discuss what action he or she feels is appropriate in the specific circumstances.

 

The Camp monitor may feel that a strong warning is more appropriate, on the understanding that a second violation of the rule will result in your child being sent home, at your expense, and there will be no refund. In this case, the camp monitor will look for your support and ask that you explain the situation very clearly to your child by telephone in order that there is no misunderstanding. It is very important that you discuss this policy with your child before he or she travels to camp, in order that he/she fully understands the implications of smoking or drinking alcohol at camp.

 

Possession or use of illegal drugs

Should your child possess or use any drugs at the Camp, other than those prescribed for medical reasons, he/she will be sent home immediately at your expense, and no refund. We reserve the right to also notify the police given the seriousness of this matter.

 

Damage to property

It is important that children treat the property of the Camp and its suppliers with the greatest of care and respect. Any damages resulting from negligence, even if accidental, will be invoiced to the parents or guardians, who, as part of the booking conditions, agree to this stipulation. Where individual guilt cannot be accurately assessed, damages will be shared amongst those involved and families invoiced accordingly. If they lose the room key, they have to pay 10 € for a new one.

 

In case of vandalism, bad behaviour (not respect rules/ not respect other kids or teachers, etc.) the kids will be expelled from the camp next day without the refund for the rest of stay/ and pay the cost of broken property.

 

Insurance

All surf schools have accident insurance required by law in all countries. If anyone gets hurt while surfing they will be taken to hospital and will be treated. This is not a travel insurance so we do recommend travel insurance if travelling to another country. 

 

Images

The participants yield the image rights of the pictures/videos taken while attending the camps, independently anywhere in the world, and expressly authorises Nomad Surfers to its diffusion and reproduction.

 

Making a booking with us will automatically add your email address to our subscribers list to receive further promotions.

Terms & Conditions

Cancellation Policy

It is the policy of Lanzasurf that in order to retain a reservation a minimum deposit of 55,-€ must be made within the 48 hour period following the confirmation of availability and price.

If the customer fails to make this deposit within this time, Lanzasurf will not hold the reservation and consider it cancelled.

Cancellations made 60 days or more before arrival: 100% refund minus bank or PayPal commissions.

Cancellations made 30 – 60 days prior to arrival: 75% refund minus bank or PayPal commissions.

Cancellations made 21 – 30 days prior to arrival: 50% refund minus bank or PayPal commissions.

Cancellations made 10 – 21 days prior to arrival: 25% refund minus bank or PayPal commissions.

For cancellations made up to 10 days prior to arrival there will be no deposit refund.

The possibility of a credit valid for one year from the original start date is subject to management discretion and may only be redeemed subject to prior reservation and availability.

 

 

Travel Insurance

Travel Insurance is highly recommended to attend any of our camps or surf charters. You can use any travel insurance you wish although we recommend you to buy it with World Nomads Travel Insurance. This Travel Insurance Agency is also partnered with Lonely Planet, so it is cheap and reliable! You can very easily purchase it online by just clicking on the folowing link:

 

>> World Nomads Travel Insurance

 

Cancelation Insurance: This benefit provides compensation for the amount that the insured has paid for their trip in case of cancelation due to accident, illness, or death of a family member (up to the policy limit). The insurance covers your airplane tickets and the accommodation booked. Please refer to the link above for more information.

Payment Information

For this particular accommodation you are going to pay a 15% deposit to make your reservation.

Please note the original prices of this accommodation are based in EURO.

The prices you are going to see at the next step are automatically converted to our payment gateway (Australian Dollars - AUD -) based on the exchange rate with today date -Saturday 18th of May 2024-

Current exchange rate is 1 AUD = 1.6233367785454 €

After you complete the booking process you will receive an email from us detailing how to pay the rest of the booking to the accommodation.

Please agree Nomad Surfers and accommodation terms and conditions, insurance and payment details.