Términos y condiciones para todas las reservas (excepto para adolescentes de Nomad Surf Camps)
La reserva pagada a Nomad Surfers no es reembolsable bajo ningún concepto.
Al hacer una reserva a través de Nomad Surfers para un proveedor de alojamiento, usted acepta sus condiciones de pago relevantes para el saldo pendiente, la política de cancelación y no presentación de ese proveedor de alojamiento en particular.
Términos y condiciones exclusivos de Junior Nomad Surf Camps para adolescentes
Depósito de reserva
El depósito de reserva pagado a Nomad Surf Camps no es reembolsable bajo ninguna circunstancia.
El pago del depósito puede realizarse mediante tarjeta de crédito o transferencia bancaria. Se aplicará una comisión del 4,4% a los pagos con tarjeta de crédito realizados a través de la pasarela de pago de PayPal.
Si prefieres pagar mediante transferencia bancaria, por favor contáctanos para facilitarte los datos necesarios.
Ten en cuenta que cualquier comisión o cargo por conversión de divisa aplicado por PayPal, bancos o proveedores de tarjetas de crédito está fuera del control de Nomad Surfers y puede variar según las fluctuaciones del tipo de cambio.
Pago del saldo pendiente
El saldo restante deberá abonarse como máximo 30 días antes de la llegada, ya sea mediante transferencia bancaria o tarjeta de crédito.
Como somos una empresa multinacional con sede en el extranjero, cualquier transferencia bancaria internacional debe recibirse por el importe total. Esto significa que todas las comisiones bancarias son responsabilidad del remitente y no pueden compartirse ni deducirse del importe enviado.
Si el importe recibido es inferior al saldo pendiente debido a comisiones bancarias, la diferencia deberá abonarse mediante tarjeta de crédito.
Ten en cuenta que, si el saldo pendiente no se recibe antes de la fecha límite, la reserva será cancelada.
Cancelación de algunas semanas reservadas
Si has reservado más de una semana y decides cancelar una o más semanas adicionales (por ejemplo, la segunda o tercera semana), el depósito correspondiente a esas semanas canceladas será retenido y no es reembolsable.
Este importe no puede transferirse, acreditarse ni utilizarse como pago para las semanas restantes de la reserva.
Cancelación
En caso de cancelación con menos de 30 días de antelación, no se realizará ningún reembolso del importe abonado.
Recomendamos encarecidamente contratar un seguro de viaje para cubrir cualquier circunstancia imprevista.
Cambios de fechas o ubicación
Una vez confirmada una reserva para un campamento y fechas específicas, esta se considera final. No se permiten cambios de fechas ni de ubicación del campamento.
Supervisión
Nuestro personal supervisará a los adolescentes durante las actividades extra, en el área de la escuela de surf y en el área del campamento de surf. En el caso de que los adolescentes abandonen el alojamiento o la zona de actividades sin permiso, ya no es nuestra responsabilidad. Los padres que firman la exención del Pase Verde para permitir que sus hijos salgan en su tiempo libre son responsables de sus hijos mientras no estén acompañados.
Excursión
En algún momento de todas las excursiones, los niños tienen “tiempo libre” para comprar souvenirs, tomar un refrigerio, etc., en una zona habilitada para ello. Durante este tiempo, no todos los niños están con el personal. A continuación se explica nuestra política de supervisión en excursiones:
Estar siempre en grupos de un mínimo de tres niños.
Todos los niños recibirán números de teléfono de emergencia.
Se establecerán puntos y horarios de encuentro que se mostrarán a los niños.
El tiempo máximo entre reuniones será de 90 minutos.
Si prefieres que esté acompañado de un monitor en todo momento durante las excursiones, por favor indícanos esta preferencia por escrito antes del inicio del Camp. Si no recibimos sus instrucciones escritas en sentido contrario, asumiremos que está de acuerdo con la política de supervisión anterior.
Fumar y beber alcohol
A sus hijos no se les permite fumar ni beber alcohol en ningún momento. Esta política se reitera muy claramente a todos los adolescentes la primera noche del campamento. Esta política se aplica a todos los niños en el campamento, independientemente de si se les permite fumar o beber en casa y de si tienen o no la edad legal suficiente para fumar o beber en el país del campamento. Si su hijo fuma o bebe alcohol en el campamento, el monitor del campamento se comunicará con usted de inmediato para discutir qué acción considera apropiada en las circunstancias específicas.
El monitor del campamento puede considerar que una advertencia fuerte es más apropiada, en el entendido de que una segunda violación de la norma dará como resultado que su hijo sea enviado a casa, a su cargo, y no habrá ningún reembolso. En este caso, el monitor del campamento buscará tu apoyo y te pedirá que le expliques por teléfono la situación muy claramente a tu hijo para que no haya malentendidos. Es muy importante que hable sobre esta política con su hijo antes de viajar al campamento, para que comprenda completamente las implicaciones de fumar o beber alcohol en el campamento.
Posesión o uso de drogas ilegales.
Si su hijo posee o utiliza cualquier droga en el Campamento, que no sean las prescritas por razones médicas, será enviado a casa inmediatamente a su cargo y sin reembolso. Nos reservamos el derecho de notificar también a la policía dada la gravedad de este asunto.
Daño a la propiedad
Es importante que los niños traten la propiedad del Campamento y sus proveedores con el mayor cuidado y respeto. Los daños resultantes de negligencia, incluso accidental, se facturarán a los padres o tutores, quienes, como parte de las condiciones de reserva, aceptan esta estipulación. Cuando la culpa individual no pueda evaluarse con precisión, los daños se compartirán entre los involucrados y las familias se facturarán en consecuencia. Si pierden la llave de la habitación, tendrán que pagar 10€ por una nueva.
En caso de vandalismo, mal comportamiento (no respetar las reglas/no respetar a otros niños o profesores, etc.) los niños serán expulsados del campamento al día siguiente sin reembolso por el resto de la estancia/y pagarán el coste de la propiedad rota.
Seguro
Todas las escuelas de surf cuentan con un seguro de accidentes exigido por ley en todos los países. Si alguien se lastima mientras navega, será trasladado al hospital y recibirá tratamiento. Este no es un seguro de viaje, por lo que recomendamos un seguro de viaje si viaja a otro país.
Imágenes
Los participantes cede los derechos de imagen de las fotografías/vídeos realizados durante su asistencia a los campamentos, de forma independiente en cualquier parte del mundo, y autoriza expresamente a Nomad Surfers a su difusión y reproducción.
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Definitions and Interpretations in these Conditions
The ‘company’. ‘The client’ shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made. ‘Force Majeure’ shall mean any event outside the company’s control which prevents the prompt performance of its obligations, including war and civil strife, etc. ‘Arrival’ shall mean the date of arrival in Montpellier.
Accommodation
Juniors: Where accommodation is shown for one week, this means 7 nights from Saturday to Saturday or Sunday to Sunday, unless otherwise indicated. However, if the client spends less than 7 nights in the accommodation in any particular week, they will not receive any discount. For arrival or departure dates (not on Saturdays or Sundays), a supplement may be payable. Adults: Accommodation is shown for the exact number of nights during the stay, this normally means from Sunday to Saturday, unless otherwise indicated. For arrival or departure dates (not on Saturdays or Sundays), a supplement may be payable.
Materials and Transfers
Juniors: Course materials and airport transfers for host family students, and the cost of activities and excursions are included in the price; airport transfers for residential students are payable. Adults: Examination fees, airport transfers, and the cost of activities and excursions are not included except where specifically stated; course materials are included. The company will not refund any monies for a client who applies for a course requiring a specific level and is then found to be unable to join the course after the initial level test. In this case, the client will be offered a suitable alternative by the company and any difference in price (if the alternative course is less expensive) will be refunded by the company. In some cases where there are insufficient numbers to run a group class, a reduced number of individual classes may be offered (eg 20 hours group lessons becomes 10 hours One-to-One lessons).
Public Holidays
Where a course takes place during a public holiday, no lessons will take place on that day and no reduction in price will be given except where specifically stated. For adults, individual and group classes are usually rescheduled (but not always), and it is the student’s responsibility to attend these rescheduled classes. For juniors, there will be no lessons on a public holiday, but a normal activity programme will take place on public holidays. Please consult the list of public holidays shown in the company literature (although it is the agent’s responsibility to check these since they are often subject to change).
Booking and Payment
No contract is made between the company and the client and no booking is valid until the company has issued a confirmation invoice by post, fax or e-mail. (An e-mail acknowledging receipt of an order does not constitute a confirmation invoice.) The company will issue this confirmation invoice after it has received a completed booking form and any registration fees due from the client. If the full balance of the holiday price is not received in the company’s bank account by the due date shown on the initial confirmation/invoice (4 weeks prior to departure), the company reserves the right to cancel the client’s booking and to impose the cancellation charges, stated below. In the case of late bookings the client should pay as soon as the confirmation invoice is received. Failure to do so could result in the withdrawal of services during the client’s stay. Cheque in EUR (€) drawn on a € bank account in France, payable to the company and sent to the company at the address below. Bank transfer in €. Bank charges must be paid in advance by the sender. Please send a copy of the transfer document to the company.
Cancellation by the Client and Visa Problems
If the client wishes to cancel their booking this must be done in writing by the person who signed the booking form or who made the online order. The date of cancellation will be taken as the date that the company receives the letter or email at the address shown below. The cancellation charges are as follows (no refunds will be made once the course has started):
between 30-15 days before arrival = 25%
between 14-1 days before arrival = 50%
Where a client has made a reasonable attempt to obtain a visa for the destination country within a reasonable timescale but is unable to obtain the visa, all money and deposits will be returned subject to a €75 administration charge on receipt of written confirmation from the relevant consulate detailing the visa rejection (only original documents will be accepted).
Notification of visa rejection must be made to the company in writing (or e-mail) at least 2 weeks before the start date of the course or accommodation booking.
In the case of cancellation, the company will reimburse the client by credit card only with a handling charge of 2.5% of the total amount invoiced. Reimbursement will be made no later than one month after the date of cancellation notified to the company.
It is the client’s responsibility to claim any insurance monies due as the company cannot claim on behalf of the client, which is why insurance should always be taken out prior to booking.
Prices and Surcharges
The prices are valid for courses but are subject to change at any time (once a deposit or full payment is made, the prices will not change). Language courses in France are subject to Sales Tax (TVA) and this will be added to your invoice.
Alterations by the Company
The company will do its utmost to provide the arrangements that have been confirmed, but it reserves the right to modify or cancel any accommodation or itinerary if unforeseen circumstances arise. If the company cancels or significantly alters an essential element of the client’s holiday for reasons of force majeure, on or before the date when the payment of the balance becomes due, the company shall inform the client as soon as possible and shall offer them the choice of an alternative holiday date or a full refund. If force majeure occurs while the holiday is in progress, the company will try to make reasonable alternative arrangements.
Liability of the Company
The company accepts responsibility for ensuring that all parts of the holiday are supplied as described and that all services shall reach a reasonable standard. However the company shall not be liable for the failure or improper performance of those services where such failure or improper performance is attributable to
a) the fault of the client,
b) the unforeseeable or unavoidable actions of an unconnected third party,
c) unusual and unforeseeable circumstances beyond the company’s suppliers control, including force majeure (or delay, overbooking or cancellation by an airline, bus, train, car hire or ferry company).
The obligations and responsibilities of the company shall also be limited where international conventions in respect of air or sea carriers apply. The company strongly recommends that clients take out suitable travel insurance.
Alterations by the Client
If the client wishes to change their booking in any way after the confirmation invoice has been issued, they must inform the company immediately, in writing, and the company reserves the right to charge €50 per person per change to cover the additional administration involved.
Descriptions
The company honestly believes that all statements made in its brochure or web-site are factual and correct. Every reasonable effort has been made to describe the facilities and environs and to provide the amenities described. The company cannot therefore be held responsible for any changes that are made after the brochure was produced (up-todate information can be found on the web-site), nor can the company accept liabilities for happenings outside its reasonable control. The company undertakes to advise the client of any material changes known to it prior to the client’s departure.
Special Requirements
Any special requests must be advised to the company in writing at least one month before arrival.
Insurance
The company reserves the right to refuse to accept bookings from clients who are not adequately insured against holiday risks.
General Information
General information is included in the company brochure and the company web-site for help and guidance to the client. Please read it carefully. The contract incorporating these conditions shall be governed by French law and any matters arising out of it shall be subject to the jurisdiction of the Courts of France.
Privacy Policy
The personal details of clients (all the details provided to us at the time of making an enquiry or an order including email address) will be collected and stored in the company’s database for the purposes of communication (in the case of an order) and our own marketing purposes. These details are not processed by third parties and will not be given to third parties without prior approval. This information is only accessible to company employees and consultants providing freelance services for the company. If a client wants their details removed, please make this request to the address shown below and they will be removed immediately.
Other Questions
If you have any questions or concerns, please contact one of our consultants at info@the company-france.com
Complaints Procedure
We hope that our clients will never have any cause for complaint with the services that we offer. However, if this proves to be the case the client must notify the company in writing immediately (using the special complaint forms provided) and at the very latest prior to departure. It is essential that this is done. If not, we at the company will have been denied the possibility of resolving and investigating matters and cannot be held liable for any subsequent claim. After receiving a complaint, we will reply within one working day if the client is still with us, and within 3 working days in all other cases. We will acknowledge a complaint and inform the client of what action we intend to take and a likely timescale to resolve the problem.
For this particular accommodation you are going to pay a 15% deposit to make your reservation.
Please note the original prices of this accommodation are based in EURO.
The prices you are going to see at the next step are automatically converted to our payment gateway (Australian Dollars - AUD -) based on the exchange rate with today date -Saturday 30th of May 2026-
Current exchange rate is 1 AUD = 1.7443159293893 €
After you complete the booking process you will receive an email from us detailing how to pay the rest of the booking to the accommodation.
